Palautusoikeus / Refund policy
RETURN TERMS AND CONDITIONS EXCHANGE AND RETURN RIGHT Any customer has a 14 day exchange and return right pursuant to the Finnish Consumer Protection Act. The right to return applies only to unused and merchantable goods in the original package. If you would like to return the product, please fill out the return form provided with the shipment and contact us by email: firstname.lastname@example.org - then we provide you with return shipping instructions. Returns must be sent within 14 days of receipt of the shipment. When you return your purchase, retain the receipt you received for the shipment. Naka Finland Oy is unable to refund the return if the shipment is lost. The money will be refunded once the return has been received, verified and approved. Naka Finland Oy will bear the costs of the return. TRANSPORT PROBLEMS, DEFECTIVE OR DAMAGED PRODUCT When you receive a shipment, check it immediately. If the package is damaged during transport, a claim regarding the product should be immediately filed to the shipping company. If you discover any damage to the package only after opening and the products are broken, the shipment should be sent to the shipping company as soon as possible and a proper claim should be filed. Also notify Naka Finland Oy by email to email@example.com. Before putting the products into use, check that the products correspond to what was ordered. In case the shipment includes incorrect or extra products, the packages should not be opened and the products put not into service. Contact then Naka Finland Oy at firstname.lastname@example.org immediately. Once the product packages have been opened or incorrect/extra products have been used, they cannot be refunded to the customer. If your shipment includes defective products, contact Naka Finland Oy: email@example.com. The defect should be documented with photos, for example. Report a defective delivery or defective product as soon as possible and no later than 14 days after receiving the product. If possible, Naka Finland Oy will replace the product found to be faulty or defective with a new product. If the product cannot be replaced, the amount paid for the product will be refunded to the customer. Please note that handmade products may contain irregularities that are not regarded as product defects but as part of the nature of the product. UNREDEEMED PACKAGE Failure to redeem is not the same as a return or cancellation. For the shipments not picked up we charge a separate fee of 20 €.